Discussion » Technology » Looking for a technical support specialist,please

  • Jessica
    Jessica wrote:
    <p><span lang="EN-US"><span style="font-size: small;">Title:</span></span><span lang="EN-US"><span>&nbsp;&nbsp;</span><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></p> <p><span lang="EN-US">Technical Support Specialist</span></p> <p><span lang="EN-US"><span lang="EN-US">Job Description:<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></p> <p><span lang="EN-US"><span>1、</span></span><span lang="EN-US">To act as the CTS1/CTS2 support for&nbsp;our customer in APA,</span></p> <p><span lang="EN-US">2、Be the interface between other CTS2, customer and other internal&amp;external team;</span></p> <p><span lang="EN-US">3、</span><span lang="EN-US">Provide<span>&nbsp; </span>Proactive/reactive support for all Customers;</span></p> <p><span lang="EN-US">4、</span><span lang="EN-US">To answer inbound phone calls in order to meet SLA requirements;</span></p> <p><span lang="EN-US">5、</span><span lang="EN-US">To be the case owner, initial the case and leading on case fault resolution with relevant parties.</span></p> <p><span lang="EN-US">6、</span><span lang="EN-US">Coordinate with Local PTT, ie CT, CNC to make improvement of performance</span></p> <p><span lang="EN-US">7、</span><span lang="EN-US">Provide 24X7 technical supports for seamless service;</span></p> <p><span lang="EN-US">8、</span><span lang="EN-US">Provide continual updates to the customer in order to meet contractual and performance objectives;</span></p> <p><span lang="EN-US">9、</span><span lang="EN-US">Shift work is required</span></p> <p><span lang="EN-US"><span style="font-size: small;">Skill/Experience:</span></span></p> <p><span lang="EN-US"><span>1、&nbsp;</span>Engineering degree and at least 3 years relevant experience;</span></p> <p><span lang="EN-US">2、</span><span lang="EN-US">Experience in the following: Network LAN/WAN topologies and protocols; CISCO Technologies; MPLS IPVPN </span></p> <p><span lang="FR">3、Technologies; CCN

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