Discussion » Employment Opportunities » Working opportunity for Malaysian (full time prefe

  • Zrhr
    Zrhr wrote:
    Position1:
    Malaysian Customer Service Representative
    职位1:马来西亚语客服代表
    Job description:
    we are running outsourcing teleservices for our clients in Beijing. The agent will basically be the 1st point of contact for Clients; their primary responsibility will assist end users with FAQ and troubleshooting. The agent will login all information into the system and escalate all open cases to the BO team for immediate follow up actions with Local Subsidiaries.
    我公司在北京为客户提供呼叫中心外包服务,客服坐席人员是客户的第一个接触点,他们的主要职责是通过FAQ和技术指导帮助终端用户解决和解答问题.坐席人员要把所有信息录入系统,并向BO团队及时升级所有未闭环问题,对当地公司迅速跟进.
    Position 2: Mentor
    职位 2:小组长
    Job description:
    The Mentor role is exactly the same as the agent with the additional responsibility of training and keeping the team’s knowledge level at high and satisfactory levels.
    小组长的作用和客服坐席人员完全一样,只是添加了培训让团队保持高水平/高满意度的知识.

    Job requirement:
    ●Native Malaysian speaking
    熟练马来语口语
    ●Communicative English、Mandarin skills
    英语及普通话沟通能力
    ●Ability to communicate clearly and effectively
    表达清晰反应迅速
    ●Working knowledge of Windows and Office applications and basic computer skills
    掌握基本电脑技能,熟练使用office系统
    ●Call center experience perferd
    呼叫中心工作经验优先
    ●Technical interests preferred
    对技术感兴趣者优先

    Contact us
    E-mail:HQ-ZRHR@chinaunicom.cn
    Web site:http://www.zrbpo.com
    Add:北京市西城区西单北大街甲133号 Xidanbei dajie, Xicheng District, Beijing
    Post code:100032 
  • Nuha Mackie
    Nuha Mackie wrote:
    haha, my classmate took the terrible job and is gonna quit.

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